RETURN & EXCHANGE POLICY

Return & Exchange Policy โ€“ ZAWA FOOTCO

We want you to love your ZAWA pair! If something isnโ€™t right, weโ€™ve got you covered. ๐Ÿ’ฌ

๐Ÿ•’ Return Window

You can raise a return request within 7 days of receiving your order.

โš™๏ธ Eligible Returns

  • Wrong size or item received

  • Damaged or defective product

  • Missing product(s)

  • Manufacturing defect

Items must be unused, unwashed, and returned in original packaging with all tags intact.

๐Ÿšš How to Return

Click the button below to start your return:
๐Ÿ‘‰ Request a Return

Or contact us at:
โœ‰๏ธ support@zawafootco.com

Please include:

  • 3 clear product images (top, side & sole)

  • Order number

  • Reason for return

๐Ÿ’ณ Refunds

Refunds are issued within 10 working days after we receive and verify the product, via the same payment method used at checkout.

Exchange Policy

Currently, we do not offer direct exchanges.
If you wish to replace your product, please place a new order for your preferred item and raise a return request for the existing one.

โš ๏ธย Note

  • Used or tagless items will not be accepted.

  • Free gifts must be returned with the product.

  • Exchanges are not offered โ€” please place a new order for replacements.

๐Ÿ’ฌ Need Help?

Weโ€™re here to help!
ย | โœ‰๏ธ support@zawafootco.com